We strive to provide exceptional service to our customers and work diligently so that we can unite you with the perfect succulent that will surpass your expectations. We value our customers and the trust that has been placed on us. While we take every step possible to ensure an effortless order from start to finish, we acknowledge that mistakes may happen. As such, please continue for our Return Policy
If your package arrives with any major damage,please reach out to us within 48 hours at firstname.lastname@example.org. Make sure to include a picture of both the plant and the package it arrived in. Please note, no returns,refunds, or credits will be offered if the pictures are not provided
If you received the incorrect item, please reach out to us as soon as possible. Please make sure to include a picture of the item you received. Upon review, a replacement item may be resent to you at our cost or we may provide a label for the item to be returned . Please note, the item must be sent back in original packaging and in it's original state in order for a refund, exchange or replacement to take place.
We highly recommend that any item listed under the category "Imports" be shipped using Priority Shipping. We offer no refund, returns, or exchanges for damages caused during shipping. If you selected Priority Shipping and the item arrived damaged, please see the Return Policy listed above.